Businesses that partner with Omise come in all shapes, sizes, and market caps, and no one payment solution works for all. Our technology fuels companies like Allianz Ayudhya, McDonald’s (Thailand), True Corporation, BMW (Thailand), and Pomelo.

We’re in the business of building financial products and solutions which enable brands across the region to make new kinds of interactions with their customers possible. Omise is a technology enabler. Our mission is to power digital commerce in Asia.

Omise is a value-driven organization, focused on selecting and retaining the sharpest minds across all functions. This is where you might see yourself grow!

Why we need you

Outstanding service for all stakeholders participating in Omise payment experience is at the heart of our operations. This philosophy applies from the very first touchpoint when Omise potential customers (interested merchants) reach out to us until their customers (cardholders and paying users) make payment through Omise.

This position is key to instill Omise’s philosophy on outstanding service experience to every stakeholder in every moment they are in contact with Omise.

What you will be doing

  • Make customers happy by handling customer inquiries and help them attain desired results out of payment acceptance services provided by Omise.
  • Take ownership of customer tickets that come directly through Omise online contact channel or through Contact Center and other team’s communications.
  • Clarify actual customer needs, classify customer ticket types, set proper priority to each ticket.
  • Ensure that customer tickets contain essential information required for tracking progress, in-depth problem analysis and escalation.
  • Summarize learning obtained from each ticket into a proper format that can be used for status report and knowledge base development
  • Escalate issues with unknown root cause to Product/Service Specialist in order to resolve customer problems, get root cause and prevention identified while maintaining proper communication line with all stakeholders.
  • Ensure Service Level Agreement (SLA) for responsive service is met for each customer’s ticket.
  • Assist Service Operations team in maintaining service quality for continuous service delivery.
  • Participate in the Early Access Program, User Acceptance Test (UAT) and other Release process components to proactively represent customers and share customer views and voices.
  • Contribute practical ideas and suggestions needed for continual service improvement to Service and Operations Improvement team.
  • Carry out proactive tasks that improve the service experience for Omise customers.

You

  • Have customer first mindset
  • Have ability to articulate technical information into common language for non-technical audience
  • Have practical experience in payment service environment is an advantage
  • Are a team player who can work across boundaries
  • Are able to communicate effectively written in Thai and English.
  • Are Self-motivated and can develop required knowledge and skills through independent self-learning
  • Are willing to go above and beyond to help people receive outstanding payment and payment acceptance experience through Omise

Why you’ll love it here

  • Work with other talented, ambitious international colleagues who love their craft
  • A modern and well-equipped work environment
  • Flexible working hours
  • A medical healthcare plan and annual health check-up
  • A laptop to work
  • A friendly bunch of colleagues
  • Language classes - Thai, English, and Japanese, for your self-development
  • Language and other activities for cultural exchanges

What we believe

  • We cultivate teamwork and a trust-based working culture
  • We celebrate diversity and continuous improvement
  • Giving our employees the opportunities and create their own success

About Omise

  • Founded in 2013, currently 150 people
  • Operational headquarters in Bangkok, with offices in Japan, Singapore, Indonesia, and Malaysia
  • Raised over $45M of funding, from institutional investors including 31 Ventures, Golden Gate Ventures, Global Brain, Ascend Venture Group, East Ventures, SBI international, Krungsri Finnovate, and more
  • Won Digital Startup of the Year at Digital Thailand Big Bang 2017
  • Won 3 rewards from International Business Magazine Award 2020
    • Most Innovative Electronic Payment Platform for Singapore
    • Most Innovative Seamless Transactions Provider for Singapore
    • Best Payment Solutions Provider in Singapore

Life at Omise

If achieving the goal is captivating and you would like to see how you can pursue your goal as a part of the company's goal, then Omise could be the place for your next step.

At Omise, we empower people to embrace project-ownership and take initiative. Our fellow Omisians are encouraged to discuss and share their ideas, and are equipped with a thinking process and given the freedom to explore all areas of their work, in order to achieve the expected results.

We love to see Omisians naturally act as the owner of the outcome and confidently provide solutions to each question with the strong collaboration of teamwork.

People at Omise are from different backgrounds but all work to help create an inclusive environment. As a company, we embrace diversity and work effectively together through open discussions, learning mindset, professionalism, and respect. “Growing with us” means to celebrate the challenges and always look for opportunities to learn, develop your skills, and achieve a step forward each day. If this is the work environment you are looking for, then get in touch with us!

How to apply

If you liked what you read and believe to be up for the challenge, we'd be pleased to welcome you to the recruitment process for this position. Simply click on apply and submit your contact info. Afterward, this will happen next:

  • The hiring team will review your application
  • You will be invited to complete a short online assessment
  • 3-4 Interviews with the hiring team, People Operations team and all stakeholders involved in the process

We look forward to getting in touch with you!

Omise embraces diversity and nourishes an open and inclusive work environment. We are home to over 20 nationalities and all decisions to hire, promote or discharge are based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other applicable legally protected characteristics.