We’re Omisians. And we’re firm believers that “payment acceptance” is fundamental to developing a successful business. Businesses that partner with Omise come in all shapes, sizes, and market caps, and no one payment solution works for all. Our technology fuels companies like Allianz Ayudhya, McDonald’s (Thailand), True Corporation, BMW (Thailand), and Pomelo.

We’re in the business of building financial products and solutions which enable brands across the region to make new kinds of interactions with their customers possible. Omise is a technology enabler. Our mission is to power digital commerce in Asia.

Omise is a value-driven organization, focused on selecting and retaining the sharpest minds across all functions. This is where you might see yourself grow!

Why we need you

Be part of the start of building out our new Service Operations Center. In this role we want a modern service operation center that can adapt quickly. So there is a lot of freedom to create your own. Even if you don’t have prior or little experience with the exact same kind of work, if you see yourself as analytical and flexible.

As the service operations center is a new function, the role is a hands-on role that will work closely together with Omise’s Infrastructure, Engineering and Security team to build the future of Omise service operations center.

We see this role as having potential to get in at the start, to shape and be part of a very important part of the Omise tech organisation.

What you will be doing

Omise Service Operations Center, SOC for short. The vision of the SOC is to continuously monitor Omise's environment 24/7 for changes, problems, both operational and security related. Combining the best from services, network and security monitoring. To be owners of incidents, follow them through and make sure all processes are followed.

The service operations center needs to be experts. Not only to look at dashboards but understand the data and the organisation, create proactive alerting together with teams and improve the operational flows to help run Omise smoothly.

To be the single point of contact for Omise internally. To monitor changes, incidents and problem management. Continuous improvement is done by root cause analysis and follow ups. To be a world class support department.

Incidents are also a learning opportunity, regularly having Incidents is not ideal, but it is inevitable in any fast changing organization, and when they do happen, we must learn from them. They can be:

  • A chance to uncover vulnerabilities in our system.
  • An opportunity to mitigate repeated incidents and decrease time to resolution.
  • A time to bring all teams together and plan for how they can be better next time.

Your job is to ensure what happened during an incident and capture any lessons learned by conducting an incident postmortem, also known as a post-incident review.

  • Omise always find out first when there is an incident, never the customer.
  • Incidents must run through a set of standardized activities and procedures, in order to ensure effective and efficient processing.
  • Escalate and coordinate any incidents or potential incidents to responsible team to ensure the quickest service restoration time
  • Lead lessons learn activity to understand the problem and define clear action items.
  • Record incident data needed to drive improvement
  • Clearly communicate impacts to management / customer service team to acknowledge our customers

You

  • Bachelor’s Degree in IT-related field or equivalent practical experience
  • 2 years of experience in IT helpdesk and monitoring or support operations
  • Strong data analysis skills
  • Have service mind, good communication skills, fast learning
  • Ability to work under minimal supervision
  • Fluency in English communication (speaking, reading, and writing); fluency in other languages is a plus
  • Must be able to work on rotating shifts to support a 24x7x365. Shift work including nights and weekends.

Tools knowledge:

  • Monitoring tools such as Grafana, Kibana, Datadog
  • OpsGenie
  • Atlassian Jira and Confluence
  • Slack

Why you’ll love it here

  • Work with other talented, ambitious international colleagues who love their craft
  • A modern and well-equipped work environment
  • A medical healthcare plan and annual health check-up
  • A laptop to work
  • A friendly bunch of colleagues
  • Language classes - Thai, English, and Japanese, for your self-development
  • Language and other activities for cultural exchanges

What we believe

  • We cultivate teamwork and a trust-based working culture
  • We celebrate diversity and continuous improvement
  • Giving our employees the opportunities and create their own success
  • Nourish a trust-based working culture

About Omise

  • Founded in 2013, currently 180 people
  • Operational headquarters in Bangkok, with offices in Japan, Singapore, Indonesia, and Malaysia
  • Raised over $45M of funding, from institutional investors including 31 Ventures, Golden Gate Ventures, Global Brain, Ascend Venture Group, East Ventures, SBI international, Krungsri Finnovate, and more
  • Won Digital Startup of the Year at Digital Thailand Big Bang 2017
  • Won 3 rewards from International Business Magazine Award 2020
    • Most Innovative Electronic Payment Platform for Singapore
    • Most Innovative Seamless Transactions Provider for Singapore
    • Best Payment Solutions Provider in Singapore

Life at Omise

If achieving the goal is captivating and you would like to see how you can pursue your goal as a part of the company's goal, then Omise could be the place for your next step.

At Omise, we empower people to embrace project-ownership and take initiative. Our fellow Omisians are encouraged to discuss and share their ideas, and are equipped with a thinking process and given the freedom to explore all areas of their work, in order to achieve the expected results.

We love to see Omisians naturally act as the owner of the outcome and confidently provide solutions to each question with the strong collaboration of teamwork.

People at Omise are from different backgrounds but all work to help create an inclusive environment. As a company, we embrace diversity and work effectively together through open discussions, learning mindset, professionalism, and respect. “Growing with us” means to celebrate the challenges and always look for opportunities to learn, develop your skills, and achieve a step forward each day. If this is the work environment you are looking for, then get in touch with us!

How to apply

If you liked what you read and believe to be up for the challenge, we'd be pleased to welcome you to the recruitment process for this position. Simply click on apply and fill out your details. Afterward, this will happen next:

  • The hiring team will review your application
  • 2-3 Interviews with the hiring team, People Operations team and all stakeholders involved in the process

We look forward to getting in touch with you!


Omise embraces diversity and nourishes an open and inclusive work environment. We are home to over 20 nationalities and all decisions to hire, promote or discharge are based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other applicable legally protected characteristics.